Lost a session?
If you’ve lost a thread, please check your browser history. Sessions created while logged out are automatically deleted after 14 days, and we can’t recover them.
Lost access to all your sessions or your Pro subscription?
One quick way to help resolve or prevent this is to ensure that the email address associated with your account is identical on all devices, so please ensure:
1. The email address is exactly the same
2. Ensure you’re using the same letter-casing
(e.g., email@mail.com and Email@mail.com are different)
Please note:
If you’re an iCloud+ user, your Pro subscription may be linked to Apple Relay or Hide My Email. Here’s an example email address: xvgh62476b@privaterelay.appleid.com.
Here are some helpful guides if you’re using Apple Relay:
If you’re not an “Apple Relay” user, here’s how to find your email address, by device: