This is a common issue that can usually be resolved by following a few simple steps.
1. Check your Spam or Junk Folder
This is a common issue that can usually be resolved by following a few simple steps.
To fix this, check these folders for an email from us and mark it as “Not Spam” or “Not Junk” and move it to your inbox.
Please note: spam filters can be set up in two places, at your email provider (like Gmail or Yahoo) and within your email app (e.g., Outlook, Thunderbird). Always check both for any missing messages.
2. Add our email address to your safe senders list
Adding our “team@mail.perplexity.ai” email address to your email provider’s safe senders list is the best way to prevent future emails from being blocked or sent to spam.
Click your specific provider for further instructions:
3. Verify your email Address
Double-check that you entered the correct email address when requesting the OTP or sign-in email. A simple typo can prevent delivery.
If you’re using Apple Relay/Hide my Email, ensure your emails are being forwarded correctly.
4. Check your internet connection
Sometimes, connectivity issues can block the Sign in emails from being sent, trying a completely different connection helps understand the root cause.
5. Contact support
Still not receiving your login email? Email us at support@perplexity.ai. Let us know what steps you’ve tried so we can quickly verify email delivery.